Technical Support Agent
Purpose: Helps users troubleshoot technical issues, provides documentation, and escalates complex cases to human support.
Key Features:
Step-by-step troubleshooting.
Access to technical manuals and guides.
Integration with technical systems for real-time problem solving.
Appointment Scheduler
Purpose: Manages bookings, scheduling, and reminders for customer appointments.
Key Features:
Automated scheduling and rescheduling.
Integration with calendar systems.
Reminder notifications via email or SMS.
Customer Service Agent
Purpose: Automates customer support, answering FAQs, handling complaints, tracking orders, and resolving issues.
Key Features:
24/7 customer assistance
Escalation to human agents for complex issues.
Personalized responses based on customer interaction history.
Sales Agent
Purpose: Engages with potential customers, provides product recommendations, generates quotes, and handles sales-related inquiries.
Key Features:
Lead qualification and engagement
Cross-selling and upselling opportunities
Sales funnel management and follow-ups.
